Sweet Sounds. Your Remote Car Starter Experts since 1993.

Merchant Policy

TERMS OF SALE
All sales final. Deposits on account for special orders (as defined by Sweet Sounds), speaker enclosures, installation, labor, or products of any kind are non refundable and will be forfeited if the full balance is not paid upon demand by Sweet Sounds when given 30 days notice at the purchasers address on this invoice. Layaway terms require a 10% deposit with at least an additional 25% payment every 30 days until the item(s) is/are paid in full. Failure to make a payment of at least 25% every 30 days will forfeit all previous payments and the item(s) will be returned to our stock.

Full payment is due upon completion of services and before any property or vehicles may be removed from the premises. A 1.5% penalty per month will be charged for any overdue balances. A $20 per day storage fee may be applied to any vehicle which is not picked up and paid in full upon demand by Sweet Sounds. Payment for any bad check may be sought electronically. If legal action is required for collection of this bill, the buyer will be responsible for all legal expenses, including attorney fees incurred by Sweet Sounds. If Sweet Sounds prevails concerning any legal action, the buyer will pay Sweet Sounds attorney fees.

It is the customers responsibility to use products in accordance with manufacturers recommendations. The customer will bear all responsibility for use beyond those recommendations. Some of the products offered by Sweet Sounds are designed for off road or “show” use only. Compliance with local, state and federal laws is solely the users responsibility.

Any vehicle damage must be reported to Sweet Sounds within 24 hours of vehicle departure from our facility. Sweet Sounds is not responsible for in transit damages. Sweet Sounds is not responsible for scratches or marks in a vehicles finish if the vehicle was dirty at the time of vehicle arrival at our facility. Customer gives Sweet Sounds permission to operate vehicle on private and public roadways as needed to perform work requested.

Our hourly rate for Installation Services or labor to install products purchased from Sweet Sounds is $80 to $90 per hour.
Our hourly rate for Installation Services or labor to install products not purchased from Sweet Sounds is $100 to $110 per hour.
We bill in 1/2 hour increments with a $40 to $50 minimum charge. All work is performed by appointment.

LIMITED WARRANTY
What is covered & How long coverage lasts:
Installation Services / Labor: Sweet Sounds guarantees that our Installation Services will be performed in a good and workmanlike manner and guarantees the Installation Services against defects in workmanship and materials for a period of one (1) year or 12,000 miles from the date of completion, whichever occurs first, with the exceptions stated below when the Installation Service is used to install new products purchased from Sweet Sounds. For all other products, including products previously purchased from Sweet Sounds and for new or used products purchased elsewhere, we offer a thirty (30) day, unlimited mileage Installation Services warranty.
Products: A “pass-through” warranty is offered for products manufactured by other companies that are sold by Sweet Sounds. Warranties on these products are “pass-through”, meaning the equipment warranty will be limited to that offered by the equipment’s original manufacturer and that the warranty will exist solely between the manufacturer and purchaser. Exceptions will be by prior written contractual agreement only. Products manufactured by Sweet Sounds are guaranteed to be free from defects in materials and workmanship for one (1) year or 12,000 miles, whichever occurs first, with the exceptions stated below.

This warranty is not transferable:
Coverage terminates if you sell or otherwise transfer the product or Installation Services to a different owner or to a different vehicle.

What is not covered:
This warranty does not cover batteries or damages due to failure to follow directions, improper maintenance, abuse, misuse, unauthorized modification, neglect or acts of God. Also, this warranty does not cover products that have the serial number removed or defaced or warranty stickers removed or altered in any fashion. In addition, this warranty is voided if the product(s) or Installation Services have been modified by anyone other than Sweet Sounds staff. Consequential and incidental damages are not recoverable under this warranty. Sweet Sounds is not responsible or liable for any damages whatsoever, including but not limited to, any consequential damages, incidental damages, damages for loss of time, loss of earnings, commercial loss, loss of economic opportunity and the like that may or may not result from the purchase or operation of products or purchase or use of Installation Services rendered by Sweet Sounds. The remedy of replacement or repair of any defective goods shall be the exclusive remedy under this warranty and in all cases will be limited to the original purchase price of the goods or services. Sweet Sounds does not reimburse travel charges or rental car fees incurred due to warranty work. Sweet Sounds reserves the right to deny warranty on any products or Installation Service. Notwithstanding the above, Sweet Sounds does offer a limited warranty as described herein.

What Sweet Sounds will do:
Installation Services / Labor: Sweet Sounds will repair or replace, at Sweet Sounds discretion, any Installation Service deemed covered by the warranty that proves to be defective in material or workmanship.
Products: For “pass-through” products, Sweet Sounds will repair or replace, at the manufacturer’s discretion, any product deemed covered by the manufacturer’s warranty that proves to be defective in material or workmanship. For products manufactured by Sweet Sounds, Sweet Sounds will repair or replace, at our discretion, any product deemed covered by the warranty that proves to be defective in material or workmanship. In the event replacement is necessary, the product may be replaced with a comparable item including possible replacement with a refurbished item.

Charges may apply:
Sweet Sounds will charge a diagnostic fee based upon our currently advertised hourly rate at the time services are rendered for any service requested on any product or Installation Services that is found to not be covered by the manufacturer's or Sweet Sounds warranty.

How to get service:
Warranty service requires original proof of purchase. Contact Sweet Sounds at (507) 345-8863 or visit us at 1418 N. Riverfront Dr, Mankato, MN 56001 during normal business hours. All warranty work is performed by appointment. Drop in warranty service is not available. It is the purchasers responsibility to return the vehicle to Sweet Sounds for warranty work to be performed. Warranty work will not be performed for accounts that are past due. Sweet Sounds does not reimburse for service work performed by other parties without prior written authorization from our President.

Severability:
In the event that any of the provisions of the Limited Warranty shall be held invalid, the remainder of the provisions of the Limited Warranty shall remain in full force and effect.

How state law applies:
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.